Returns And Cancellation Policy

Vibha Jewellery

At Vibha, every piece is crafted to celebrate timeless elegance. However, we understand that sometimes a purchase may not feel quite right. Our policies are thoughtfully designed to ensure a seamless and reassuring experience.

Returns

If you wish to return a product, we offer a simple and transparent process:

1. Initiate Your Request

Please email us at support@vibhajewelry.com within 48 hours of receiving your order, along with:

  • Product name
  • Clear images of the item

Once reviewed, our team will confirm your eligibility for return.

2. Ship the Product

  • After approval, the product must be shipped back within 5 days
  • Items must be unused, undamaged, and returned with original packaging
  • Return shipping costs are to be borne by the customer
  • We recommend using a reliable courier service and sharing tracking details

3. Quality Check & Refund

  • Upon receiving your return, we will notify you within 24–48 hours
  • After inspection, an eligible refund will be processed as per our policy

Refund Policy

Mode of Refund

  • Refunds are issued exclusively as a store credit (coupon code)
  • Valid for 1 year from the date of issuance
  • One-time use only

Important Deductions

  • ₹250 deduction for unaccepted prepaid/COD orders (shipping & handling)
  • ₹125 deduction if shipping was initially offered free
  • 5% deduction on prepaid order cancellations (payment gateway charges)

Key Conditions

  • Coupon codes cannot be combined with other offers
  • Only one coupon code can be used per order
  • Orders placed using refund credits are subject to limited re-issuance rules

Eligibility for Returns

Products are eligible only if:

  • Return is requested within 48 hours
  • Product is received by us within 5 days of approval
  • Item is unused, undamaged, and in original packaging

Non-eligible cases:

  • Used, damaged, or incomplete returns
  • Requests made beyond the stipulated timeline

Damaged or Defective Products

While each Vibha piece undergoes strict quality checks, in rare cases of transit damage:

1. Report Within 48 Hours

  • A live unboxing video is mandatory. You must record a continuous video of yourself opening the package from the moment the sealed parcel is in hand until the item is fully unpacked. This confirms the damage occurred during transit and not after delivery.
  • The video must be clear, unedited and show the sealed packaging before opening.
  • Email us at support@vibhajewelry.com with the video and your order number within 48 hours of delivery.
  • Return requests without a valid live unboxing video will not be accepted.

2. Reverse Pickup

  • Complimentary reverse pickup will be arranged (within India)
  • Alternatively, you may ship the product to us

3. Resolution

  • Replacement (subject to availability), or
  • Refund via store credit

Order Cancellations

  • Orders can be cancelled only before dispatch
  • Most orders are processed within 2 hours of placement
  • Prepaid orders cancelled before shipping can be refunded as:
    • Store credit, or
    • Original payment method (5% deduction applies)

Refund Timeline

  • Refunds (store credits) are issued within 3 working days of:
    • Return approval after inspection, or
    • Order cancellation confirmation

🏢 Business Information

Registered Company Name: Vibha Style
GST Identification Number (GSTIN): 19ANVPM8072E1ZC

For any queries, contact us at: support@vibhajewelry.com