Frequently Asked Questions

Have a question? We've answered the most common ones below. If you need further help, feel free to contact us or email us at support@vibhajewelry.com.

About Our Jewellery

What materials are used in Vibha Jewelry pieces?

Our jewellery is crafted using high-quality brass and copper base metals, coated with gold, silver or rhodium plating. Stone-set pieces use glass, crystal, cubic zirconia, or semi-precious stones set in the traditional lac (resin) method. Kundan pieces feature refined gold foil settings. All materials are carefully selected for durability, finish quality and skin comfort.

Is Vibha Jewelry suitable for sensitive skin?

Most of our pieces are suitable for regular wear. However, as our jewellery is fashion/costume jewellery with metal plating, we recommend avoiding prolonged contact with sweat, water or perfume to maintain comfort and finish quality. If you have a known metal allergy, please check the product description or contact us before purchasing.

What is the difference between Kundan and Polki jewellery?

Kundan jewellery uses refined gold foil to set glass or gemstones in a lac base, giving a smooth, polished finish. Polki uses uncut natural diamonds set the same way, making each piece unique and more luxurious. Read our full guide: Kundan vs Polki Jewellery: What's the Difference?

What is anti-tarnish jewellery?

Anti-tarnish jewellery features a special protective coating that resists oxidation, moisture and chemical exposure — keeping your pieces looking bright for significantly longer than standard plated jewellery. Browse our Anti-Tarnish Jewellery Collection for pieces engineered to last.

How do I care for my Vibha Jewelry pieces?

To keep your jewellery looking its best:

Put jewellery on after applying perfume, lotion and hairspray
Remove before bathing, swimming or exercising
Wipe gently with a soft dry cloth after each wear
Store each piece separately in a soft pouch or fabric-lined box
Keep away from moisture, direct sunlight and chemicals

Read our detailed guide: Fashion Jewellery: The Complete Guide to Usage, Care and Storage

Orders & Payment

How do I place an order?

Simply browse our collections, add your chosen pieces to the cart, and proceed to checkout. You can pay securely using credit/debit cards, UPI, net banking, or other available payment methods at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us immediately at support@vibhajewelry.com if you need to make any changes. We will do our best to accommodate your request before the order is dispatched.

Will I receive an order confirmation?

Yes, you will receive an email confirmation with your order details as soon as your order is placed. Please check your spam/junk folder if you don't see it within a few minutes.

Is it safe to shop on Vibha Jewelry?

Absolutely. Our store uses SSL encryption and secure payment gateways to ensure your personal and payment information is always protected.

Shipping & Delivery

Where do you ship?

We currently ship across India. Please check our Shipping & Delivery Policy for the latest information on delivery areas and timelines.

How long does delivery take?

Standard delivery typically takes 5–7 business days depending on your location. Express shipping options may be available at checkout. Please refer to our Shipping Policy for full details.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link. You can use this to monitor your delivery in real time.

Is my order packaged safely?

Yes. All Vibha Jewelry pieces are carefully packaged to ensure they arrive in perfect condition. Bridal and delicate pieces receive additional protective wrapping.

Returns & Exchanges

What is your return policy?

We want you to love every piece you receive. Please refer to our Returns & Cancellations Policy for full details on eligibility, timelines and the returns process.

What if I receive a damaged or incorrect item?

We take product quality very seriously and are sorry if your order arrived damaged. As per our Returns & Cancellations Policy, the following conditions must be met to raise a damage return request:

A live unboxing video is mandatory. You must record a continuous video of yourself opening the package, from the moment the sealed parcel is in hand until the item is fully unpacked. This is required to confirm that the damage occurred during transit and not after delivery.
The video must be clear, unedited and show the sealed packaging before opening.
Please contact us within 48 hours of delivery with the unboxing video and your order number at support@vibhajewelry.com.
Return requests without a valid live unboxing video will not be accepted under our damage return policy.

We appreciate your understanding — this policy protects both our customers and ensures fair resolution for all claims. If your request meets these conditions, we will resolve it promptly.

Can I exchange a piece for a different design?

Please get in touch with us at support@vibhajewelry.com and we will guide you through the exchange process based on availability.

Bridal & Bulk Orders

Do you take custom or bulk orders for weddings?

Yes! We love being part of your special day. For bridal trousseau sets, bridesmaid jewellery, or bulk orders for family functions, please email us at support@vibhajewelry.com and we'll be happy to assist.

Can you help me choose jewellery for my wedding ceremonies?

Absolutely. We've put together a detailed guide to help you: How to Choose Bridal Jewellery for Every Ceremony. You can also browse our Bridal Jewellery Collection for complete sets.

Still Have Questions?

We're here to help! Email us at support@vibhajewelry.com or reach out via our Contact page and our team will get back to you as soon as possible.